Refund policy

Return & Refund Policy

Returns

At CINNOVA TECHNOLOGIES LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in the same condition as received
Include all original packaging, accessories, manuals, and tags
Be accompanied by proof of purchase or order confirmation

To initiate a return, please contact our support team at support@cinnovatechnologies.co.uk.

If your return request is approved, we will provide detailed instructions on how and where to send the item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@cinnovatechnologies.co.uk and include photos of the issue. We will review the case and work quickly to provide a suitable resolution.

Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products
Digital products and downloadable content
Gift cards
Clearance, promotional, or final-sale items
Products showing signs of use, damage, or alteration caused after delivery

If you are unsure whether your item qualifies for a return, please contact our support team before submitting a request.

Exchanges

We currently do not offer direct exchanges.

If you would like a different product, please return the eligible item and place a new order once the return has been approved.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of delivery without providing a reason.

Returned items must be unused, in their original condition, and include all original packaging and proof of purchase.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that banks, payment providers, and credit card companies may require additional processing time before the refund appears in your account.

If you have not received your refund within 15 business days after approval, please contact us at support@cinnovatechnologies.co.uk