FAQs

How long does shipping take?

Orders are typically processed within 1–3 business days. Delivery times vary by location and shipping method selected at checkout.

Do you offer international shipping?

No. We ship to only EU countries. Shipping availability and rates are calculated during checkout.

Can I track my order?

Absolutely. Once your order is dispatched, you'll receive tracking information via email where available.

What is your return policy?

We offer a 14-day return policy for eligible products. Items must be unused and returned in their original packaging.

What should I do if my order arrives damaged?

Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can assist you.

Can I cancel my order?

If your order has not yet been shipped, we may be able to cancel it. Contact our support team as soon as possible.

Are payments secure?

Yes. All transactions are processed through secure payment gateways to protect your information.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing our support team.